At Kaizen Solutions, accessible from https://kznsolutions.ca (the “Site”), we are committed to protecting the privacy of our clients, prospects, and website visitors. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By accessing or using our Site, you agree to the practices described in this Policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us — for example, when you fill out a contact form, request information, subscribe to our mailing list, or otherwise communicate with us. This may include:
Name
Email address
Phone number
When you visit our Site, certain technical information (such as IP address, browser type, and general usage data) may be collected automatically by our website and service providers to help operate, secure, and improve the Site. We do not currently use advertising or tracking cookies; if that changes, we will update this Policy accordingly.
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and contact you about our services
Send you marketing emails, updates, and offers from Kaizen Solutions
Send you text (SMS) messages where you have provided your phone number and consented to receive them
Operate, maintain, secure, and improve our Site and services
Comply with our legal and regulatory obligations
3. Text Messaging & Marketing Consent
If you provide your phone number and opt in, we may send you text messages related to our services, appointments, or promotions. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from marketing emails at any time using the unsubscribe link in any email. You may also withdraw your consent by contacting us through our contact page.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We share it only in the following circumstances:
Service providers: We use trusted third-party platforms to operate our business — such as our customer relationship management (CRM) and marketing system, email and SMS delivery services, and website hosting. These providers process your information on our behalf and only as needed to provide their services to us.
Legal requirements: We may disclose information where required by law, or where necessary to protect our rights, safety, or property, or those of others.
Business transfers: If Kaizen Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Storage & International Transfer
Kaizen Solutions operates across Canada and the United States, and some of our service providers are located in the United States. As a result, your information may be stored or processed outside your province or country of residence, including in the United States, where data protection laws may differ from those in your jurisdiction.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. You may request that we remove your personal information at any time by contacting us at https://kznsolutions.ca/contact-us.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you have the right to:
Request access to the personal information we hold about you
We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. If you have a concern we are unable to resolve, you may contact the Office of the Privacy Commissioner of Canada.
9. Children’s Privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from individuals under the age of majority in their province or state of residence. If you believe a minor has provided us with personal information, please contact us and we will take steps to remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with a revised effective date. Your continued use of our Site after changes take effect signifies your acceptance of the revised Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us through our contact page at https://kznsolutions.ca/contact-us.
