Terms of Conditions

Terms of Service for Kaizen Solutions

Effective Date: January 01, 2026

Welcome to Kaizen Solutions. These Terms of Service (“Terms”) govern your access to and use of the website located at https://kznsolutions.ca (the “Website”), as well as our programs, live events, coaching services, digital products, and any other services we offer (collectively, the “Services”).

By accessing or using our Website or purchasing any of our Services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with these Terms, you should not use our Website or Services. Kaizen Solutions (“we,” “us,” or “our”) reserves the right to update these Terms at any time, as described in Section 12.

Eligibility and Use of Our Website

By using our Website or purchasing our Services, you represent that you are at least the age of majority in your state, province, or country of residence and are legally able to enter into a binding agreement.

You agree to use our Website and Services only for lawful purposes and in accordance with these Terms, and not in any way that could damage, disable, overburden, or impair them, or interfere with any other party’s use.

We reserve the right to modify, suspend, or discontinue, temporarily or permanently, the Website or any part of it — or any Service — with or without notice.

Our Services

Kaizen Solutions provides business coaching, consulting, educational programs, live in-person and virtual events, digital products, and related content. Specific details, deliverables, schedules, and pricing for each Service are described on the relevant page of our Website or in a separate agreement.

We reserve the right to modify the content, format, schedule, presenters, or delivery method of any program or event where reasonably necessary, while making good-faith efforts to preserve the value and substance of what you purchased.

Descriptions of outcomes, results, or benefits associated with our Services are provided for illustration and motivation. They are not guarantees. Individual results depend on many factors within your own control, and we do not warrant any specific financial, business, or personal result.

Purchases, Pricing, and Payment

Prices for our Services are listed on our Website or provided at the time of purchase and are subject to change. The price applicable to your purchase is the price displayed at the time you complete your order.

Unless stated otherwise, prices are listed in the currency indicated at checkout. You are responsible for any applicable taxes, currency-conversion fees, or bank charges associated with your purchase.

Payment is processed through third-party payment processors. By providing payment information, you represent that you are authorized to use the payment method and you authorize us (and our processor) to charge the applicable amount.

Some Services — including certain live events — may require a deposit to reserve your place, with the balance due by a stated date. Deposit and balance terms are disclosed at the time of registration and, where applicable, in the event-specific terms in Section 4.

Live Events, Deposits, and Cancellations

This section applies to paid live events, including in-person intensives such as Legacy by Design LIVE.

Registration and Seat Reservation. Registration for a live event is confirmed when we receive your required deposit or payment. Seats may be limited; registration is accepted on a first-come, first-served basis until an event is full.

Deposits. Where a deposit is required to hold a seat, the deposit is non-refundable unless stated otherwise at the time of registration. The deposit reserves your place and offsets our commitments made on your behalf (such as venue, materials, and food and beverage minimums).

Balance Payments. Where a balance is owed after a deposit, the balance is due by the date stated at registration. Failure to pay the balance by the stated date may result in forfeiture of your seat and your deposit.

Cancellation by You. If you are unable to attend an event after registering, please contact us as soon as possible. Refund or credit eligibility for any amount paid beyond the non-refundable deposit will be as stated in the event-specific terms provided at registration. Unless those terms state otherwise, amounts paid are non-refundable after the balance due date.

Transfers and Credits. At our discretion, we may allow you to transfer your registration to a future event or to another person. Any such transfer must be arranged with us in advance and may be subject to conditions.

Cancellation or Rescheduling by Us. In the unlikely event that we cancel an event, we will offer you either a credit toward a future event or a refund of amounts paid for that event. Rescheduling to a new date does not, by itself, entitle you to a refund, though we will work with you in good faith if the new date does not suit you.

Travel and Accommodation. Rooms, travel, and other personal expenses associated with attending an event are your responsibility and are booked separately. They are subject to the policies of the applicable hotel, airline, or provider. We are not responsible for any travel or accommodation costs, changes, or losses.

Conduct at Events. We reserve the right to remove any attendee whose conduct is disruptive, unsafe, or inconsistent with a respectful environment, without refund.

Coaching and Program Services

Coaching, consulting, and multi-week or multi-month program Services are subject to the specific terms, scope, and payment schedule agreed at the time of enrollment.

Our Services are educational and advisory in nature. They do not constitute legal, financial, tax, accounting, medical, or other licensed professional advice. You are responsible for your own decisions and should consult a qualified professional where appropriate.

Participation requires your active engagement. We are not responsible for a lack of results arising from non-participation or non-implementation.

Digital Products and Content

Digital products (such as ebooks, downloads, recordings, and templates) are licensed, not sold, for your personal, non-commercial use unless otherwise stated.

Due to the nature of digital products, all sales are final and non-refundable unless required by applicable law or stated otherwise at the point of purchase.

You may not share, resell, redistribute, or reproduce digital products or program materials without our express written permission.

Refund Policy Summary

Refund eligibility depends on the Service purchased and is governed by the specific terms disclosed at the time of purchase and by this Section and Section 4.

Except where required by applicable law: deposits are non-refundable; digital products are non-refundable; and live-event amounts are refundable or creditable only as stated in the event-specific terms.

If you believe you are entitled to a refund or credit, contact us through our contact page and we will review your request in good faith.

Intellectual Property

All content on our Website and within our Services — including text, graphics, logos, trademarks, images, frameworks, program materials, recordings, and downloadable resources — is the property of Kaizen Solutions or its licensors and is protected by intellectual property laws.

The names, logos, and brands associated with our programs and events (including “Kaizen Solutions” and “Legacy by Design LIVE”) are our property and may not be used without our prior written permission.

You may not reproduce, duplicate, copy, sell, resell, distribute, or otherwise exploit any portion of the Website, Services, or materials without our express written permission, except as expressly permitted by these Terms or the license granted with a purchased product.

User Communications and Testimonials

All communications with Kaizen Solutions may be conducted through our contact page at https://kznsolutions.ca/contact-us. We strive to respond promptly, though response times may vary.

If you provide us with feedback, testimonials, or other content, you grant us a non-exclusive, royalty-free right to use, reproduce, and display that content in connection with our Services and marketing, unless you tell us otherwise in writing. We will not attribute a testimonial to you by full name without a reasonable basis to believe you consented.

Disclaimers

Our Website and Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, except as required by applicable law.

We do not guarantee the accuracy, completeness, or usefulness of any information provided, and any reliance on such information is at your own risk. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Kaizen Solutions, its owners, employees, contractors, presenters, or partners be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your access to or use of our Website or Services, or your participation in any program or event.

To the fullest extent permitted by applicable law, our total aggregate liability for any claim arising out of or relating to a Service shall not exceed the amount you actually paid to us for that Service.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

Modification of Terms

We reserve the right, at our sole discretion, to update or modify these Terms at any time. Any changes will be effective upon posting to the Website, with the “Last Updated” date revised accordingly.

Your continued use of the Website or Services following the posting of changes constitutes acceptance of those changes. For any purchase, the version of these Terms in effect at the time of your purchase governs that purchase.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Saskatchewan, Canada, without regard to its conflict of law provisions.

You agree that any dispute arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Saskatchewan, Canada, except where applicable consumer-protection law provides otherwise.